Delivery & Returns

Delivery Information

At LankaGems, we ensure a smooth and secure gemstone purchasing experience. Instead of a direct checkout, we prefer a personal chat to discuss your gemstone requirements, pricing, and shipping details.

  • Personal Consultation: Once you inquire about a gemstone, we will arrange a discussion to confirm the gem, pricing, and necessary paperwork.
  • Shipping Arrangements: Due to strict Sri Lankan gem regulations and taxes, we carefully handle all necessary procedures before shipping.
  • Fast & Secure Shipping: We always aim to ship as soon as possible while complying with legal requirements.
  • Tracking Provided: After shipping, we will send you tracking details so you can monitor your shipment.
  • Wholesale Prices Available: If you are interested in bulk purchases, we can arrange special wholesale prices.

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Delivery & Returns

Delivery Information

At LankaGems, we ensure a smooth and secure gemstone purchasing experience. Instead of a direct checkout, we prefer a personal chat to discuss your gemstone requirements, pricing, and shipping details.

  • Personal Consultation: Once you inquire about a gemstone, we will arrange a discussion to confirm the gem, pricing, and necessary paperwork.
  • Shipping Arrangements: Due to strict Sri Lankan gem regulations and taxes, we carefully handle all necessary procedures before shipping.
  • Fast & Secure Shipping: We always aim to ship as soon as possible while complying with legal requirements.
  • Tracking Provided: After shipping, we will send you tracking details so you can monitor your shipment.
  • Wholesale Prices Available: If you are interested in bulk purchases, we can arrange special wholesale prices.

Returns & Refunds

We understand that purchasing gemstones requires trust and flexibility. Our return policy is designed to ensure your satisfaction while maintaining fairness in transactions.

  • Returns Accepted: You may request a return within 14 days of receiving your gem.
  • Refunds: We do not offer store credit, but we can discuss refund options case by case.
  • How to Request a Return: Contact us via email at info@lankagems.lk to discuss the return process.
  • Shipping Costs for Returns: Return shipping costs will be discussed based on the situation.

Get in Touch

If you have any questions regarding delivery, returns, or special requests, feel free to contact us:
📧 Email: info@lankagems.lk
📞 Phone: +94 704 347 111